Terms of Service

These Terms of Service govern your use of the OROS website and any purchases made through it. By accessing our website, submitting an enquiry, or placing an order, you agree to be bound by the terms outlined below.

General

OROS reserves the right to update or modify these Terms of Service at any time. Any changes will take effect upon posting to the website. Continued use of the site following changes constitutes acceptance of those changes.

Products & Orders

All OROS products are made to order unless otherwise stated.

Customers may submit an enquiry for a particular piece. OROS may then provide a quotation based on the specifications, materials, dimensions, finish, and delivery requirements discussed.

An order is confirmed once the customer has accepted the quotation and the required payment has been received.

Once an order has been accepted and production has commenced, it cannot be cancelled or amended due to a change of mind.

Pricing & Payment

All prices are listed or quoted in GBP unless stated otherwise.

Prices may vary depending on the stone, dimensions, finish, design, and other requirements of the order.

A quotation provided by OROS will set out the agreed price and relevant order details. Payment requirements will be confirmed at the time of order.

Production will not begin until the required payment has been received and the order has been confirmed.

Production & Delivery

Estimated production and delivery timeframes are provided as guidance only. While OROS aims to meet the estimated timeframe provided at the time of order, delays may occasionally occur due to factors outside our control.

Delivery arrangements will be agreed with the customer once the piece is ready.

OROS is not responsible for delays resulting from third-party delivery services, circumstances outside our reasonable control, or access issues at the delivery location.

Returns & Refunds

As all OROS pieces are made to order, OROS does not accept returns or offer refunds for change of mind.

If an item arrives damaged, customers must notify OROS within 48 hours of delivery with clear photographs of the item and its packaging.

Where damage is confirmed, OROS will assess the nature and extent of the damage. Where reasonably possible, the piece will be repaired. If the damage cannot reasonably be repaired, a refund may be provided in accordance with our Returns & Refunds policy.

Natural Stone

OROS products are crafted from natural stone, including marble.

Variations in colour, veining, tone, texture, pattern, and natural markings are inherent characteristics of natural stone and are not considered defects.

Where a specific slab or stone has been selected and agreed with the customer, the finished piece may still contain natural variations within that material.

Use of Website

All content on this website, including images, text, and design elements, is the property of OROS unless otherwise stated and may not be reproduced, distributed, or used without prior written consent.

You may not use this website for any unlawful purpose or in a way that could damage, disable, or impair the site.

Limitation of Liability

To the fullest extent permitted by law, OROS shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the United Kingdom.

Contact

For any questions regarding these Terms of Service, please contact us at admin@oros.studio.