Refunds Policy

All OROS pieces are made to order using natural stone. Because each piece is produced specifically for the customer, we do not accept returns or offer refunds for change of mind.

Made-to-Order Items

Each item is produced specifically for your order and may be made to your chosen dimensions, stone, finish, or design.

Once an order has been accepted and production has commenced, it cannot be cancelled or refunded due to a change of mind.

Damage on Delivery

Please inspect your item as soon as it is delivered.

If your order arrives damaged, please contact us within 48 hours of delivery and provide clear photographs of the item and its packaging.

Where damage is confirmed, OROS will assess the nature and extent of the damage. Where reasonably possible, we will arrange for the piece to be repaired. If the damage cannot reasonably be repaired, a refund may be provided.

Natural Stone Variation

Marble is a natural material, and every piece is unique. Variations in veining, colour, tone, pattern, texture, and natural markings are inherent characteristics of the stone and are not considered defects.

Where a specific slab or stone has been selected and agreed with the customer, the finished piece may still contain natural variations within that material.

Contact

For any questions regarding returns, refunds, delivery, or damage, please contact us at admin@oros.studio.