Privacy Policy

OROS ("we", "us", or "our") operates this website and provides information about our furniture, bespoke pieces and related services. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us, submit an enquiry, request a quotation, place an order with us, or otherwise communicate with us.

We are committed to respecting your privacy and handling your personal information responsibly. By using our website or communicating with us, you acknowledge the practices described in this Privacy Policy.

For the purposes of applicable data protection legislation, OROS is the data controller responsible for your personal information.

1. Personal Information We Collect

The information we collect depends on how you interact with OROS.

Information you provide to us

When you contact us, submit an enquiry, request information about a product or discuss a bespoke piece, you may provide us with:

• Your name
• Email address
• Telephone number
• Delivery address or location, where relevant
• Details about the product or bespoke piece you are interested in
• Your preferences, requirements, measurements or specifications
• Information contained in messages or other communications you send to us
• Any other information you voluntarily provide when communicating with us

If you decide to proceed with an order, we may also collect information necessary to manage and fulfil that order, such as delivery details, agreed specifications, quotation information and relevant business records.

Information collected automatically

When you visit our website, certain information may be collected automatically, including:

• Your IP address
• Browser and device information
• Operating system and network information
• Pages or content you visit
• How you interact with and navigate the website
• Approximate location information derived from your IP address
• Other technical or usage information collected through cookies and similar technologies

This information helps us understand how visitors use our website, monitor website traffic and improve the website and our services.

2. How We Collect Personal Information

We may collect personal information:

• Directly from you when you submit an enquiry or contact us
• When you communicate with us by email, telephone or other means
• Automatically when you browse or interact with our website
• Through cookies and similar technologies
• Through service providers that help us operate and analyse our website
• From third parties where you have authorised them to provide information to us or where permitted by law

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

Responding to enquiries

We use information you provide to respond to enquiries, answer questions, discuss products, provide quotations and communicate with you about bespoke furniture or other services.

Providing and managing our services

If you decide to proceed with an order, we may use your information to:

• Confirm and manage your order
• Discuss product specifications and requirements
• Arrange fabrication or other services
• Arrange delivery
• Communicate with you about your order
• Maintain appropriate business and financial records

Website improvement and analytics

We may use website and usage information to understand how visitors interact with our website, monitor website traffic, identify areas for improvement and improve the overall customer experience.

We use Shopify in connection with website analytics and may use information about website visitors and their interactions with our website for these purposes.

Marketing

Where permitted by law and where appropriate consent has been obtained, we may use your contact information to send you marketing or promotional communications about OROS, our products or services. You can opt out of marketing communications at any time by contacting us or using an unsubscribe option where provided.

Security and fraud prevention

We may process personal information where necessary to protect our website, business, customers and others, and to detect or prevent fraudulent, unlawful or harmful activity.

Legal and regulatory purposes

We may process personal information where necessary to comply with legal or regulatory obligations, respond to lawful requests from authorities, establish or defend legal claims, enforce our terms and protect our legal rights.

4. How We Share Personal Information

We do not sell your personal information.

We may share personal information with trusted third parties where necessary to operate our business and provide our services. These may include:

• Shopify, in connection with website analytics and related services
• Website hosting and technology providers
• Service providers who help us operate, maintain or analyse our website
• Professional advisers, such as accountants, lawyers or insurers, where necessary
• Delivery or logistics providers where required to fulfil an agreed order
• Other suppliers or service providers where necessary to provide a product or service you have requested
• Government authorities, regulators, law enforcement agencies or other parties where we are legally required to do so

Third parties that process personal information on our behalf are expected to handle that information appropriately and in accordance with applicable data protection requirements.

5. Shopify

We use Shopify as a third-party service in connection with our website analytics and business operations. Shopify may collect and process certain information relating to visitors' interactions with our website, including information about website usage, devices and browsing activity. Shopify processes personal information in accordance with its own privacy policies and applicable data protection requirements.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide website functionality, understand how visitors use the website and analyse website traffic. Cookies are small files that may be stored on your device when you visit a website. Some cookies may be necessary for the website to function, while others may be used for analytics or other purposes.

Where required by applicable law, we will ask for your consent before placing non-essential cookies on your device. You can manage cookies through your browser settings and, where available, through our website's cookie preferences.

7. Third-Party Websites and Links

Our website may contain links to websites or services operated by third parties. If you follow a link to a third-party website, that website will have its own privacy policy and terms. We are not responsible for the privacy, security or content of third-party websites or services. We recommend reviewing the privacy policies of any third-party websites you visit.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy. The length of time we retain information depends on factors including why we collected the information, whether you have an ongoing relationship with us, whether we need the information to provide services or manage an order, our legal, accounting and regulatory obligations, and whether the information is required to establish, exercise or defend legal claims. When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it.

9. Security of Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. If you communicate sensitive information to us, you should take appropriate care when choosing how that information is transmitted.

10. Your Privacy Rights

Depending on your circumstances and where you live, you may have rights in relation to your personal information. These may include the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete personal information
• Request deletion of your personal information in certain circumstances
• Restrict processing of your personal information in certain circumstances
• Object to certain processing of your personal information
• Data portability, where applicable
• Withdraw consent where we rely on your consent to process your information
• Object to direct marketing at any time

These rights are subject to certain conditions and exceptions under applicable law. If you wish to exercise one of these rights, please contact us. We may need to verify your identity before responding to certain requests.

11. UK and European Economic Area

If you are located in the United Kingdom or European Economic Area, you may have additional rights under applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and applicable European data protection laws. Where applicable, you may have the right to object to or request restriction of certain processing. Where we rely on your consent to process personal information, you may withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

If you have concerns about how we handle your personal information, you also have the right to lodge a complaint with the relevant data protection supervisory authority. For individuals in the UK, this is generally the Information Commissioner's Office (ICO).

12. International Transfers

Some of the third-party service providers we use may process or store personal information outside the United Kingdom or European Economic Area. Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection law and that appropriate safeguards are in place where required.

13. Children's Privacy

Our website and services are not directed towards children. We do not knowingly collect personal information from children where prohibited by applicable law. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps to address the situation.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or applicable legal requirements. When we make changes, we will update the "Last updated" date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically.