Shipping & Delivery

All OROS pieces are made to order using natural stone. Delivery timelines and handling reflect the nature of the material and the care required.

Made-to-Order Production

Each piece is produced specifically for your order. Production typically takes 4–6 weeks from order confirmation. Once complete, your order will be prepared for delivery.

Production times may vary depending on the piece, material selected, and requirements of the order.

Delivery

Delivery arrangements will be confirmed with you once your piece is ready.

Due to the weight and fragility of stone, delivery methods may vary depending on the location and size of the piece.

You will be contacted to arrange a suitable delivery date and confirm the delivery details.

Packaging

All items are carefully packaged to minimise the risk of damage during transit. Stone furniture is heavy and fragile by nature, and appropriate protective packaging is used.

Damage on Arrival

Please inspect your item as soon as it is delivered.

If your order arrives damaged, please contact us within 48 hours of delivery and provide clear photographs of the item and its packaging.

Where damage is confirmed, OROS will assess the nature and extent of the damage. Where reasonably possible, we will arrange for the piece to be repaired. If the damage cannot reasonably be repaired, a refund may be provided in accordance with our Returns & Refunds policy.

Access & Delivery Conditions

It is the customer’s responsibility to ensure that the delivery location is accessible and suitable for the size and weight of the item ordered. This includes door widths, stair access, lifts, and any other access constraints.

OROS cannot be held responsible for failed or delayed deliveries resulting from access issues that were not communicated to us in advance.

Questions

For any questions regarding shipping or delivery, please contact us at admin@oros.studio.